Delivery
Q: How do I track my order status?
A: Once you have completed your purchase, you will be given a tracking number for your product. You can check the shipping status of your product through our courier partner’s tracking system.
Q: I can’t track my order on courier tracking page. What I need to do?
A: If you are unable to track your package on the courier tracking page, your parcel might have just been handover to our respective courier partner. The tracking information with our logistic partners will be available within 24 hours after shipping.
Please contact us at www.doropu.com.my/contact or via our live chat system with your order number and the item’s details if you are still unable to track your parcel by the following business days after item has been shipped out. We will assist you to resolve the issue with immediate action.
Q: What shipping options does Doropu offer?
A: Doropu has partnered with a few reputable courier services provides such as PosLaju, Ninja Van and all the shipping fee will be borne by Doropu. You do not need to pay extra for the shipment of products.
Q: When will I receive my item?
A: After you have successfully purchase your item, Doropu Customer Service team will conduct a verification process and send you an email and SMS. After your order is verified, you can expect to receive your order within the following time frame:
West Malaysia: 1 – 3 working days (except Sunday and holidays)
East Malaysia: 3 – 5 workings days (except Sunday and holidays)
Q: What if I am not at home when the package arrives?
A: In case no one is available to sign and receive your item when the courier attempts to deliver, they will leave a notification card at the delivery address confirming that they have tried to deliver. We will also send an SMS notifications to inform you regarding the status of the delivery. We will make 3 attempts to delivery the item to you.
Q: Do you deliver during weekends and holidays?
A: Unfortunately, our courier partners are unable to deliver during weekends or public holidays. Please expect to receive your parcel on working days only.
Q: Can Doropu deliver the package to my office?
A: Doropu will deliver your item following the address you provide during checkout, whether it is your house address or office address.
Q: Does Doropu offer international shipments?
A: International shipment is not available by Doropu at the current moment.
Q: I have received an incorrect item, what should i do?
A: Doropu strive to get your order right every time but as human we do make mistakes sometimes. If you have received an incorrect item, please do not hesitate to visit our website and raise up your case. We will try to sort it out for you as soon as possible. Alternatively you can email your case with your transaction number to [email protected]
Q: Is there any domestic area Doropu cannot deliver to?
A: Not a problem as Doropu can deliver to all serviceable areas.
Q: How can I know the exact date and time of the delivery?
A: The delivery time depends on the destination of the shipment and the delivery schedule of our courier partners towards your location. Hence, we are unable to provide you the exact date and time of the delivery.
Q: I need my order now, Can Doropu speed up the delivery?
A: Unfortunately, we are unable to speed up the delivery. Please refer to the promised delivery date provided when your order was confirmed. Rest assure here in Doropu we are working hard to process your shipment as fast as possible.
Q: How can I change delivery address for my existing order?
A: Please notify us immediately by calling our Customer Service Team on 03 2614 4168 (Mon-Fri: 9 am to 9 pm | Sat-Sun and Public Holidays: 9 am to 6 pm) or talk to us via Doropu Live Chat on our website.
